Supply terms on Entre Marketing Ltd's Services

1 Entre Marketing Ltd’s services

Entre Marketing Ltd (hereafter “Entre”) produces design and construction services, information, publications, events and value-added services related to them, projects and other marketing services (hereafter “service”) designated, in the first place, to promote the internationalization of Finnish businesses.

2 The client

The term “client” here refers to any legal entity or natural person who has placed an order for a service with Entre Ltd based on Entre’s tender, or whose order the supplier has otherwise accepted.

Entre may, at its discretion, choose its clients or set conditions on the client relationship.

3 Secondary client

A client’s partner (such as a subsidiary company) may, with the supplier’s consent, partake in the service with or instead of the actual client. The conditions given in this document also apply to such secondary clients; however, the primary client always remains liable for the secondary client’s payment and adherence to sales conditions, and is responsible for forwarding all conditions and instructions concerning the service to the secondary client.

4 Planning the service

The supplier is responsible for planning and carrying out the service according to the plan outlined in the tender. The client’s views will be taken into account, where possible, in planning the service. The client commits to providing any information necessary in planning the service, on both its own and any secondary clients’ behalf, and to following the service plan.

5 Preliminary information provided by Entre

Entre will provide all of the preliminary information concerning the service without liability. This also applies to the cost estimate, unless otherwise stated. It is Entre’s duty to inform the client of any changes to the cost estimate.

6 The tender

The content of the service and any special conditions, different from those given in this document, are outlined in Entre’s service-specific tender. The conditions given in the tender take precedence over the conditions given in this document as well as over the service-specific special conditions mentioned in section 19 below.

7 The order

The client will place an order for the service by the means indicated by Entre by the deadline date. Entre has the right to accept orders placed after the deadline, but is not obligated to do so.

8 Client information required by Entre

The client must provide any information Entre may require in planning and reporting on the service.

The client commits to informing Entre of the goals it has set for the service upon request, and to following up with a post-completion Customer Satisfaction Inquiry, designated to improve the results and effectiveness of the supplier’s operations.

9 The order contract

An order contract is established between Entre and the client when Entre has received the client’s order and has responded with a confirmation of the order. However, if Entre has approached the client with a written tender, a contract is established when the client accepts the tender in writing.

10 Compensation and cancellations

Entre has the right to revoke an order contract if the service is canceled for reasons beyond Entre’s control, if Entre considers registration too low, or if registration needs to be limited. Entre is obligated to inform the client immediately as such circumstances arise. Entre is not obligated to pay the client compensation for having revoked the contract.

Should the service be cancelled, Entre will reimburse the client all payments already made, less any expenses incurred to date during service production. If the Service is cancelled as a result of limited client registration, Entre will fully reimburse the client for payments already made related to the Service in question. The cancellation of the Service will not affect other arrangements and service agreements agreed upon between Entre and the client even if these other services had been agreed upon in the same contract with the Service. In case these services cannot be produced due to the cancellation, Entre has the right to cancel also these other services with corresponding terms.

If the client cancels the order after an order contract has been established, or if the supplier revokes the contract on the basis of the client's non-adherence to the contract, the client is liable to fully compensate Entre for any expenses incurred by the client, such as in the following: space rental, stand design and construction, travel and accommodation, marketing strategy and materials, possible additional subcontracting fees and Entre’s labor.

The client or the supplier must cancel the order or revoke the contract in writing.

11 Service price

The client is liable for the service costs stated in the order contract or otherwise separately agreed upon. Additionally, the client is liable for any client-specific separate costs they incur.

12 Taxes

Entre has the right to invoice the client for any value-added tax or equivalent tax or fee, regardless of name, that it has to pay on any of the services outlined in the order contract.

13 Changes in the exchange rate

Should subcontracting or other costs related to the service increase, compared with the price level of the order, due to changes in the exchange rate or the subcontractor’s unilateral price increase, Entre has a right to invoice the client for all the extra expense incurred, in addition to the price tendered.

14 Invoicing

The client commits to paying the price of the service according to Entre’s invoice by the deadline mentioned in the tender or otherwise announced by the supplier.

Entre invoices the client immediately upon the establishment of an order contract for fifty (50) percent of the total invoice or at least 1 000 euro as advance payment unless otherwise stated in writing by Entre. If the order contract is established less than four (4) months prior to the date the service is carried out, Entre invoices the client immediately for eighty (80) percent of the total invoice. If the value of the order is less than 1 000 euro Entre invoices the full amount after the contract has been established. Entre has the right to invoice the client on agreed purchases, according to the order contract or agreed upon in any other way in writing with the client, (i.e. space rental) once the expenses have occurred.

The client is liable to pay all supplier invoices related to the service before the date the service is carried out. If not paid, Entre reserves the right to deny the client the service.
Entre charges separate joint and company related costs, which occur during or after the event, immediately following the event.

Entre has the right to charge a sixteen (16) percent annual interest on overdue payments.

15 Internationalization subsidies and other support funding

Entre may apply for financial support, granted for itself or for the client, for the service from the Ministry of Employment and the Economy (MEE) or from other sources of finance. Also the possible support granted for the client is managed by Entre, which reduces the amount of the support from the client price of the service.

If the supplier offers include the MEE 's internationalization subsidy, the prices are valid presuming MEE will grant the subsidy, for which the Entre has applied. If MEE decides not to grant the subsidy for the project, the price stated in the offer will be applied without the internationalization support.

The MEE 's current regulations and practices provide the basis for granting MEE internationalization funding. Entre is in no way responsible for MEE refusing to grant the designated support.

The internationalization subsidy will be paid to the client after the account has been approved by the MEE.

Entre is entitled to charge the client afterwards for the MEE 's subsidy received by the client, if the client has obtained the subsidy by means of declaring its corporate size in a manner contrary to the EU definition of small and medium-sized enterprises.

16 Special conditions set by Entre

The client must follow the written or oral instructions, intended to aid in successfully carrying out the service, given by Entre or its representative.

The client commits to adhering to the rules of participation as defined by the organizer of the event.

The client is responsible for ensuring that its activities or representatives do not jeopardize the success of other clients of Entre or the service. In such cases, Entre has the right to revoke the contract and invoice the client for expenses incurred.

Entre retains all rights to any recording of the client’s stand as made by Entre. Entre reserves the right to publish as its own reference any recording of a stand it has designed or otherwise produced for the client.

In regards to Entre Exhibitor, the client commits to adhering not only to the Supply Terms on Entre Marketing Ltd’s Services but also the Licence Conditions for the Software. These Licence Conditions can be found on Entre’s web pages.

17 Packing, transport and assembly

Unless Entre and the client have previously agreed to cooperate in any packing, transport and assembly that may be required, the client is responsible for packing, transporting, assembling and removing the material needed in the service at its own expense. Should the client fail to remove the material from the site of the event, Entre has the right to undertake the removal at the client’s expense and risk.

18 Insurance

The client is responsible for obtaining insurance for its representatives in the event, its material, and the abovementioned processes of packing, transport and assembly.

The client is liable for any accidents and losses taking place during the planning of the service, the event itself, and dismantling. Any insurance arrangements must be made by the client.

19 Deviation from the supply conditions

Entre's written consent is required for any departure from the supply conditions outlined in this document. Entre may apply service-specific special conditions different from these general conditions. In such cases, Entre is obligated to inform the client of the service-specific special conditions before an order contract is established. The conditions given in this document only apply where they do not contradict existing service-specific special conditions.

20 Other liabilities

Entre will carry out the service in accordance with the order contract. However, Entre is not responsible for the accuracy of the information presented in information products.

Entre's liability is in all cases limited to the payments made to it by the client.

Entre is under no circumstances liable for any indirect or mediate damage caused to the client.

Any claims against the supplier must be presented within a month of the completion or termination of the service.

21 Transferring a contract

The client may not transfer its rights and liabilities under an order contract to an outside party without Entre’s written consent.

22 Disputes and legal recourse

Any disagreements between Entre and the client concerning the service will be settled by the Helsinki District Court. Finnish law will be applied to the contract.